1. Purpose and Scope

Our verification procedures are designed to help protect customers, payment transactions and our digital marketplace from unauthorized purchases, payment fraud, account misuse, chargeback abuse and other suspicious activity.

This Policy applies to customers purchasing products through our website and may apply to orders involving game currency, digital gift cards, game keys, activation codes, account top-ups, virtual items and other digital products available from QUARNESK, LLC.

Verification is not necessarily required for every transaction. We use a risk-based approach and may request additional information only where reasonably necessary for a particular order, account or transaction.

2. When Verification May Be Required

Most orders may proceed through the normal checkout and payment process without additional identity verification. However, an order may be selected for additional review in situations including:

• Unusual or potentially suspicious payment activity;
• Multiple unsuccessful payment attempts;
• A significant mismatch between account, billing, country or payment information;
• An unusually high-value or high-volume digital order;
• Multiple orders placed within a short period of time;
• A sudden change in account, device or transaction behavior;
• A request from our payment processor or payment service provider;
• A payment dispute, chargeback or unauthorized transaction investigation;
• Reasonable indications of account takeover, payment abuse or fraudulent activity;
• Verification required to protect the customer or the legitimate payment account holder;
• Verification necessary to comply with an applicable legal or regulatory requirement.

The presence of one of these factors does not automatically mean that fraud has occurred. It may simply cause an order to be reviewed before digital fulfillment proceeds.

3. Information We May Request

If additional verification is reasonably necessary, the information requested will depend on the circumstances and level of transaction risk.

We will attempt to request only information reasonably necessary to confirm the relevant customer, payment or order.

A. Basic Account Verification

We may ask you to confirm information already associated with your order or account, such as your name, email address, telephone number, billing country or order number.

B. Order Verification

For digital product orders, we may ask you to confirm information relating to the purchase, including the product ordered, order amount, transaction reference, game, platform, region, server or other information associated with fulfillment.

C. Payment Confirmation

We may request reasonable evidence showing that a payment was successfully authorized, such as a payment-provider confirmation, transaction reference or bank/payment notification that does not reveal unnecessary sensitive financial information.

D. Identity Verification

In higher-risk circumstances, we may request reasonable identity verification information when necessary to confirm that an order was placed by the legitimate account or payment holder.

Where identification documentation is reasonably required, customers will be told what information is required and the purpose of the verification. Information that is not necessary for the verification should not be provided.

4. Verification of Virtual Product Orders

Certain virtual products require specific information for fulfillment. For example, game currency or a top-up may require a player ID, account ID, server, character identifier, game platform or region.

Information supplied for fulfillment may also be used to confirm that the product is being delivered to the destination specified in the customer's order.

Game keys, gift cards and activation codes may generate delivery records showing when the applicable digital product was issued, displayed, delivered or otherwise made available.

These records may be reviewed where reasonably necessary to investigate an order problem, delivery claim, payment dispute, suspected misuse or other transaction-related issue.

5. Verification Process

Where an order requires additional verification, the digital order may temporarily remain pending while the review is completed.

A typical verification process may include:

• Reviewing the relevant transaction and order information;
• Requesting limited additional information where necessary;
• Comparing submitted information with the applicable order or account;
• Confirming payment authorization or transaction status;
• Reviewing fulfillment information for the requested digital product;
• Completing additional security checks where appropriate;
• Approving, declining, cancelling or refunding the transaction where appropriate.

The amount of information required may vary depending on the specific order. We may stop requesting additional information once sufficient verification has been completed.

6. Payment Security

Payments made through our website may be processed by third-party payment service providers. Those providers may perform their own authentication, fraud screening or payment verification procedures.

Depending on the payment method, customers may be asked by the applicable payment provider or financial institution to complete additional authentication before payment is approved.

We do not require customers to provide their full payment card credentials to customer support for ordinary order verification.

Customers should complete payment authentication only through the applicable secure checkout, bank or payment-provider environment.

7. Fraud Prevention and Order Decisions

QUARNESK, LLC reserves the right to temporarily delay digital fulfillment while a reasonable security or verification review is being completed.

Where we cannot reasonably verify an order, where the required verification information is not provided, or where we reasonably believe that a transaction is unauthorized or fraudulent, we may take appropriate action.

Depending on the circumstances, this may include:

• Holding an order temporarily for additional review;
• Requesting additional transaction information;
• Declining or cancelling the order;
• Issuing an applicable refund where appropriate;
• Restricting transactions from an account associated with confirmed abuse;
• Providing information to a payment provider where necessary to investigate a transaction;
• Responding to legally valid requests from competent authorities.

We do not treat a failed verification attempt by itself as proof of unlawful activity. Decisions are made using the information reasonably available in connection with the relevant transaction.

8. Privacy and GDPR

Information collected for customer or transaction verification is processed in accordance with our Privacy Policy and applicable data protection requirements.

Where the General Data Protection Regulation ("GDPR") applies, we aim to limit verification information to what is adequate, relevant and reasonably necessary for the stated verification purpose.

Depending on the circumstances, verification information may be processed because it is necessary to perform or protect a transaction, comply with an applicable legal obligation, prevent fraud or protect our legitimate interests in maintaining the security of our digital marketplace.

Where applicable law provides such rights, customers may have rights concerning their personal data, including access, rectification, erasure, restriction, objection and data portability, subject to the conditions and exceptions provided by applicable law.

Additional information regarding personal data processing and customer privacy rights is available in our Privacy Policy.

9. Storage and Retention of Verification Information

Verification information will not be retained longer than reasonably necessary for the purpose for which it was collected, subject to applicable legal, accounting, fraud-prevention, payment dispute and record-keeping requirements.

The applicable retention period may depend on factors including the type of information, the reason verification was performed, whether a transaction dispute exists and any relevant legal obligations.

When verification information is no longer reasonably required, we will take appropriate steps to delete, anonymize or securely dispose of it in accordance with our data-retention practices.

10. Sharing of Verification Information

We do not disclose verification information to unrelated third parties merely for their own marketing purposes.

Where reasonably necessary for verification, fraud prevention, transaction processing or legal compliance, relevant information may be shared with:

• Payment processors and payment service providers;
• Fraud-prevention and transaction-security providers;
• Website security and infrastructure service providers;
• Digital fulfillment providers where necessary for the applicable order;
• Professional advisers where reasonably necessary;
• Government, regulatory or law-enforcement authorities where disclosure is legally required.

We aim to limit any disclosure to information reasonably necessary for the applicable purpose.

11. Customer Responsibilities

Customers completing an order or verification request should provide accurate and current information.

Customers must not submit altered, forged, stolen or misleading information for verification purposes.

Customers should also protect their account, email, payment credentials and authentication information and should contact us promptly if they believe that an unauthorized transaction involving our website has occurred.

Only information specifically required for the verification should be submitted. Customers should redact or omit unrelated information where permitted and appropriate.

12. Refusal or Failure to Complete Verification

Customers are not required to provide information unrelated to the legitimate purpose of a verification request.

However, if information reasonably required to verify a particular high-risk transaction cannot be provided, we may be unable to complete the applicable digital order.

In these circumstances, the order may remain pending, be cancelled or be refunded where appropriate and subject to the applicable payment and refund rules.

13. Policy Updates

We may update this KYC and Order Verification Policy from time to time to reflect changes to our digital products, fraud-prevention practices, payment-provider requirements, website operations or applicable legal requirements.

Updated versions will be published on this page with a revised "Last Updated" date. Customers should review the current version when placing an order or responding to a verification request.