1. Acceptance and Scope of These Terms

These Terms form an agreement between you and QUARNESK, LLC concerning your use of our website and the purchase of products or services offered through quarnesk.com.

By accessing the website, creating an account, submitting an order or purchasing a digital product, you acknowledge that you have read and agree to comply with these Terms.

These Terms apply together with our Privacy Policy, Payment Methods, KYC & Order Verification Policy, Return & Refund Policy and other applicable policies displayed on our website.

If a specific product page contains additional conditions concerning platform, region, activation, delivery or other product-specific requirements, those conditions also form part of the terms applicable to that purchase.

2. Eligibility and Customer Accounts

You must have the legal capacity required under the laws applicable to you to enter into an online purchase agreement.

Where applicable law requires a parent or legal guardian to authorize a transaction, the website and its paid services should only be used with the required authorization.

When creating an account, you agree to provide information that is accurate and reasonably current.

You are responsible for maintaining the confidentiality of your account login credentials and for activity occurring through your account where permitted by applicable law.

If you believe your account has been accessed without authorization, you should contact us promptly at [email protected].

3. Digital Products We Offer

QUARNESK, LLC operates an online marketplace for digital and virtual products. Depending on availability, our catalog may include:

• Game keys and activation codes;
• Digital gift cards;
• Prepaid vouchers and digital credit;
• Game currency and virtual currency;
• Account and game top-ups;
• Virtual items and game-related digital products;
• Digital passes or packages;
• Other electronically supplied products.

Digital products do not normally involve the shipment of a physical item. Fulfillment may occur electronically, through a code, account credit, player ID, supported platform, digital delivery interface or another method described on the applicable product page.

4. Product Information and Compatibility

We aim to provide product information that reasonably describes the digital item offered for sale. Product pages may specify applicable games, platforms, systems, countries, regions, servers, currencies, denominations or account requirements.

Because digital products may have compatibility or regional restrictions, customers should review the product description before completing a purchase.

You are responsible for checking information including:

• The name of the game or service;
• The required gaming platform;
• The applicable country or region;
• The server or account type;
• The currency or denomination;
• Any activation requirements;
• Any clearly disclosed compatibility restrictions.

If information on a product page is materially incorrect and this results in you receiving a product that does not conform to what was offered, please contact us for assistance.

5. Orders and Contract Formation

Placing an order represents an offer to purchase the selected digital product subject to these Terms and the product information displayed during checkout.

Receipt of an automated order acknowledgement does not necessarily mean that an order has been fully accepted or fulfilled.

Orders may remain subject to payment authorization, availability, automated security checks and, in limited circumstances, additional order verification.

We may decline or cancel an order before fulfillment where reasonably necessary because of:

• Product unavailability;
• An obvious pricing or listing error;
• Payment failure or reversal;
• Reasonable fraud or security concerns;
• Failure to complete required transaction verification;
• A technical error preventing valid fulfillment;
• A legal or payment-provider requirement.

Where a cancelled order has already been successfully charged and no digital product has been supplied, an applicable refund will be handled in accordance with our Return & Refund Policy.

6. Prices, Currency and Taxes

Product prices are displayed on the website before checkout. U.S. Dollars (USD) may be used as the default display currency, while additional currencies may be available through our currency selection functionality.

The currency and amount shown in the final checkout process should be reviewed before payment is submitted.

If your card, digital wallet or payment account uses another currency, your bank or payment provider may perform currency conversion using its own exchange rate.

Currency conversion costs, foreign transaction charges and similar charges imposed independently by your financial institution or payment provider are generally outside our control.

Applicable taxes, where required, may be calculated or included according to the transaction and relevant legal requirements.

7. Payment Methods and Authorization

Available payment methods are displayed through our website or during checkout and may vary according to location, currency, device and payment-provider availability.

Supported checkout options may include major payment cards and supported digital wallets where available.

By submitting a payment, you represent that you are authorized to use the selected payment method or otherwise have permission from the legitimate payment holder.

A transaction may require authorization or additional authentication from the applicable bank, card issuer or payment provider.

We may receive transaction information such as payment status, transaction reference, currency and amount from payment providers without receiving full payment-card credentials.

Additional information regarding payment processing is provided in our Payment Methods policy.

8. Digital Delivery and Fulfillment

Digital products may be delivered electronically after successful payment confirmation and completion of any applicable order review.

Depending on the product, delivery may include:

• Displaying or sending a game key;
• Providing an activation code;
• Providing a digital gift card or voucher;
• Crediting game currency to a specified account;
• Completing a game or account top-up;
• Transferring a supported virtual item;
• Making digital content available through an account or order page.

Some digital products can be supplied quickly, while others may require additional processing, confirmation from a fulfillment provider or review of customer-supplied account information.

Delivery estimates are provided as estimates unless expressly identified as guaranteed.

9. Player IDs, Servers and Customer-Supplied Information

Certain game currency, top-up and virtual-item products require customers to provide information used to identify the correct fulfillment destination.

This may include:

• Player ID;
• User or account ID;
• Character ID;
• Game server;
• Platform;
• Country or region;
• Other product-specific identifiers.

You are responsible for checking this information before submitting your order.

Where incorrect customer-supplied information results in digital value being successfully delivered to the wrong account or destination, reversal may not be technically possible.

If you notice an error before fulfillment is completed, contact us immediately. We will attempt to correct the information where reasonably possible, but a change cannot be guaranteed after fulfillment has begun.

10. Game Keys, Gift Cards and Activation Codes

Code-based products may be subject to specific activation requirements established by the applicable game, platform, publisher or service.

Before purchasing a code-based product, you should review any disclosed platform, region, denomination and compatibility requirements.

Once a valid game key, activation code, gift card or voucher has been delivered, displayed or otherwise made available, it may be capable of immediate use or redemption.

You should protect delivered digital codes from unauthorized access and avoid publicly sharing them.

If a code supplied by us appears invalid or is reported as previously redeemed before delivery, contact us with the relevant order information so we can investigate the issue.

11. Cancellations, Refunds and Digital Product Remedies

Digital products differ from physical products because they may become usable, redeemable or transferable immediately after delivery.

Cancellation may be possible before fulfillment has begun. Because some orders are processed automatically or quickly, cancellation cannot always be guaranteed once an order has entered fulfillment.

Depending on the circumstances, a refund, replacement, correction or completion of fulfillment may be available where:

• A purchased product was not delivered;
• A supplied digital key is confirmed to be invalid;
• A code was already used before being supplied to you;
• A top-up failed without the purchased value being credited;
• An incorrect product was supplied because of our error;
• A duplicate charge is confirmed;
• Another remedy is required by applicable consumer law.

Products that have already been validly delivered, redeemed, activated or credited may not qualify for cancellation merely because the customer changes their mind, except where applicable law provides otherwise.

Full conditions are described in our Return & Refund Policy.

12. KYC, Fraud Prevention and Order Verification

Most ordinary orders may proceed without additional identity verification. However, certain transactions may require additional review where reasonably necessary for fraud prevention, customer protection, payment security or applicable compliance requirements.

Examples may include:

• Unusual payment activity;
• Multiple unsuccessful payment attempts;
• Material billing or account-information inconsistencies;
• Unusually high-value or high-volume transactions;
• A suspected unauthorized payment;
• A payment-provider verification request;
• A dispute or chargeback investigation.

An order selected for review may remain temporarily pending while the relevant verification is completed.

We aim to request only information reasonably necessary for the applicable purpose. Further details are provided in our KYC & Order Verification Policy.

13. Prohibited Use and Account Abuse

You may not use our website, accounts or digital products for fraudulent, unlawful or abusive purposes.

Prohibited conduct includes:

• Using stolen or unauthorized payment information;
• Providing intentionally false or forged verification information;
• Attempting to obtain a refund for digital value already knowingly consumed;
• Falsely claiming non-delivery after confirmed receipt;
• Attempting to interfere with website security;
• Using automated tools to abuse checkout or account functions;
• Attempting unauthorized access to another customer's account;
• Using our services in violation of applicable law;
• Manipulating promotions, payment systems or order processes in an abusive manner.

Where we reasonably identify serious or repeated abuse, we may take proportionate steps including rejecting transactions, restricting account access or protecting our systems, subject to applicable law.

14. Third-Party Games, Platforms and Intellectual Property

Many products offered through our store are intended for use with games, publishers, platforms or digital services operated by third parties.

References to third-party game names, product names, trademarks, platforms or logos may be used to identify product compatibility or the service for which a digital product is intended.

Unless expressly stated otherwise, such references do not themselves mean that QUARNESK, LLC owns the applicable third-party trademarks or is officially affiliated with, sponsored by or endorsed by the relevant publisher or platform.

Third-party games and platforms may maintain their own account, redemption, compatibility and service rules. Your use of those third-party services may therefore also be subject to their separate terms and policies.

Content, branding, text, design and other materials created and owned by QUARNESK, LLC may not be copied, reproduced or commercially exploited without permission except where allowed by applicable law.

15. Privacy, Cookies and Personal Information

We process personal information necessary to operate our website, manage accounts, process orders, fulfill digital products, provide customer support, prevent fraud and comply with applicable obligations.

Depending on the product purchased, fulfillment information may include a player ID, account identifier, game server, region or other information necessary to provide the requested digital product.

Payment information may also be processed by third-party payment providers under their own privacy and security practices.

Cookies and similar technologies may be used for essential website functionality, shopping sessions, security, preferences and other purposes described in our Privacy and Cookie information.

Additional information regarding the collection, use, retention and protection of personal information is provided in our Privacy Policy.

16. Service Availability, Disclaimers and Liability

We aim to maintain reliable access to our website and digital ordering services, but continuous or completely uninterrupted availability cannot be guaranteed.

Service may occasionally be affected by maintenance, network outages, payment-provider interruptions, third-party platform changes, technical failures, security incidents or circumstances reasonably outside our control.

To the extent permitted by applicable law, QUARNESK, LLC is not responsible for losses caused solely by independent third-party services, customer-supplied incorrect fulfillment information, unsupported devices or platforms, or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory liability or consumer rights that cannot legally be waived.

Where liability may legally be limited, any limitation will apply only to the maximum extent permitted under applicable law.

17. Complaints, Disputes and Mandatory Consumer Rights

If you experience a problem with an order, payment, digital product or service, we encourage you to contact our customer support team so that we can investigate the issue and attempt to provide an appropriate resolution.

Relevant order information, transaction records and communications may be reviewed when resolving a complaint.

Additional procedures are described in our Suggestion & Complaint Policy and Return & Refund Policy.

These Terms do not exclude any consumer rights or remedies that cannot legally be excluded under the law applicable to your purchase.

Where applicable law provides access to a consumer authority, payment dispute procedure, court or alternative dispute-resolution mechanism, nothing in these Terms is intended to unlawfully prevent use of those rights.

Any question concerning the law governing a particular consumer transaction will be determined in accordance with applicable law, including mandatory consumer and conflict-of-law rules where relevant.

18. Changes, Severability and Contact Information

We may update these Terms from time to time to reflect changes to our digital product catalog, website functionality, payment arrangements, fulfillment procedures, security practices, business operations or applicable requirements.

The current version will be published on this page together with the applicable "Last Updated" date.

Changes will apply prospectively to the extent required by applicable law. Where additional notice or consent is legally required for a material change, we will take the applicable steps before that change becomes effective.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law, and the affected provision will be interpreted or limited only as far as reasonably necessary.

A failure to immediately enforce a provision of these Terms does not automatically constitute a permanent waiver of that provision.