The products offered through our store are primarily digital products.

This means you normally will not receive a physical package by mail. Delivery may instead occur through an activation code, game key, gift card code, account credit, player ID top-up, virtual item delivery or another electronic fulfillment method described on the applicable product page.

Delivery depends on the type of product purchased.

Game keys, activation codes, gift cards and vouchers may be displayed, sent electronically or made available through the applicable order process.

Game currency, account top-ups and certain virtual items may be delivered directly to the player ID, account, character or server information provided during purchase.

Some orders may require additional processing or security review before fulfillment is completed.

Many digital products can be processed quickly after successful payment confirmation.

However, delivery times may vary depending on the product, game platform, fulfillment provider, payment status, server availability and whether additional order verification is required.

If your order remains pending longer than expected, please contact our support team at [email protected] and provide your order number.

Available payment methods are displayed on our website or during checkout.

Depending on your location and checkout availability, supported methods may include major payment cards such as Visa, Mastercard, American Express and Discover, as well as supported digital wallets such as PayPal, Apple Pay and Google Pay.

The payment options shown at checkout are the methods currently available for your transaction.

Prices may be displayed in U.S. Dollars (USD) by default.

Where available, you may use the currency selector on our website to view supported prices in another available currency.

Always review the currency and final transaction amount shown during checkout before completing payment. Your bank or payment provider may separately apply currency conversion where your payment account uses a different currency.

An order may remain pending while payment confirmation, digital fulfillment or an applicable security check is being completed.

Other possible reasons include temporary product availability, payment-provider delays, game server issues or additional transaction verification.

A pending status does not necessarily mean the order has failed. Please allow the applicable processing period before submitting duplicate orders.

Most ordinary purchases may be completed without additional identity verification.

However, certain transactions may require additional review where reasonably necessary for payment security, fraud prevention, customer protection or payment-provider requirements.

This may occur when unusual payment activity, repeated failed attempts, significant account or billing mismatches or other higher-risk transaction indicators are detected.

More information is available in our KYC & Order Verification Policy.

First, check the product description to confirm that the code matches your game, platform and region.

You should also confirm that the code has been entered correctly through the appropriate activation service.

If the code still appears invalid, contact us at [email protected] with your order number, product name and the applicable error message. A screenshot may also help us investigate the issue.

If we confirm that a code supplied by us was invalid or already redeemed before delivery, an appropriate replacement or other remedy may be provided.

Please first check that the player ID, account ID, server, region and other information submitted with your order were correct.

If the information is correct but the purchased value has not arrived, contact our customer support team with your order number and the relevant game or account information.

We may review the fulfillment status and, where appropriate, complete the delivery, correct the order or provide another applicable resolution.

Customers should carefully check any player ID, account ID, character ID, server, region or platform information before completing a purchase.

If you notice an error before fulfillment has begun, contact us immediately and we will try to correct it where reasonably possible.

If the digital product has already been successfully delivered to the destination entered by the customer, reversal may not be technically possible.

Cancellation may be possible if the order has not yet entered fulfillment and the digital product has not been delivered, displayed, credited, activated or otherwise made available.

Because many digital orders can be processed quickly or automatically, we cannot guarantee cancellation after an order has been submitted.

If you wish to cancel an order, contact us as soon as possible.

Refund eligibility depends on the circumstances of the order.

A refund, replacement or other remedy may be considered when a product was not delivered, a supplied digital code is confirmed to be invalid, a top-up fails without the purchased value being credited, an incorrect product was supplied because of our error, or where another remedy is required by applicable law.

Digital products that have already been validly delivered, displayed, activated, redeemed or credited may not normally be refundable merely because the customer changes their mind, except where applicable law provides otherwise.

Please review our Return & Refund Policy for full details.

Not always. Some game keys, gift cards, vouchers and other digital products may have country, region, platform or account restrictions.

Before placing an order, review the applicable product description for compatibility information.

A product intended for one region or platform may not work in another. Customers are therefore responsible for selecting a compatible product based on the information clearly displayed before purchase.

No. For ordinary product fulfillment or customer support, you should not provide us with your game account password, online banking password, complete payment card number, CVV/CVC code or one-time authentication code.

Some top-up products may require limited information such as a player ID, account ID, server or region, but this is different from providing login credentials.

Payment authentication should be completed only through the applicable secure payment, bank or digital-wallet environment.

If you have a question about a game key, gift card, top-up, game currency purchase, payment, refund, account or another order-related issue, you can contact our customer support team.

Email: [email protected]
Phone: +1(617)442-4631
Company: QUARNESK, LLC

For order-related inquiries, please include your order number and a clear description of the issue so that we can review your request more efficiently.

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM.