1. Scope of This Policy

This Policy applies to purchases of digital products made directly through quarnesk.com, including products such as game keys, activation codes, digital gift cards, prepaid vouchers, game currency, account top-ups, virtual items and other downloadable or electronically delivered products offered by QUARNESK, LLC.

Because our products are digital rather than physical, there is normally no physical item that can be shipped back to us. A request described as a "return" therefore generally means a request to cancel an undelivered digital order, replace an invalid digital product or receive a refund where the circumstances qualify under this Policy.

Nothing in this Policy is intended to limit any mandatory consumer rights that cannot legally be excluded under the laws applicable to your purchase.

2. Nature of Digital Products

Digital products may become usable or capable of being transferred immediately after they are delivered. For this reason, their value may be consumed even though there is no physical product.

Depending on the product, delivery may occur when:

• A game key or activation code is displayed or sent to you;
• A gift card or voucher code is made available;
• Game currency is credited to the player account you specified;
• A top-up has been successfully completed;
• A virtual item has been delivered to the applicable account;
• A digital product has been made available through your customer account;
• Fulfillment has otherwise been successfully completed.

Once a digital product has been successfully supplied, its ability to be returned or cancelled may therefore be limited.

3. When a Refund May Be Available

A refund, replacement or other appropriate resolution may be considered where there is a genuine problem with the product or fulfillment of the order.

Examples may include:

• You were charged but the purchased digital product was not delivered;
• A game key or activation code supplied by us is confirmed to be invalid;
• A supplied code was already redeemed before it was delivered to you;
• You received a materially different digital product from the product ordered;
• A top-up failed and the purchased value was not credited;
• Game currency was not delivered because of an error attributable to our fulfillment process;
• You were charged more than once for the same transaction because of a payment or system error;
• The digital product cannot be supplied and no reasonable replacement is available;
• A refund is otherwise required under applicable consumer law.

Depending on the circumstances, we may first attempt to correct the problem, complete delivery or provide a valid replacement before issuing a monetary refund.

4. Products That Have Already Been Delivered or Redeemed

Except where required by applicable law or where the product is defective, digital products generally cannot be refunded merely because the customer changes their mind after the product has been successfully delivered.

This may include situations where:

• A valid activation key has been displayed or delivered;
• A valid game key has been provided;
• A gift card or voucher code has been revealed;
• A code has been redeemed or activated;
• Game currency has already been credited;
• A top-up has been completed;
• A virtual product has been transferred to the specified account;
• The purchased digital value has otherwise been consumed or made available.

This restriction is necessary because successfully delivered digital products may no longer be capable of being withdrawn, recovered or resold after access or delivery.

5. Invalid, Defective or Incorrect Digital Products

If you believe a digital product provided by us is invalid, defective or materially different from what you purchased, please contact our support team as soon as reasonably possible.

For a game key, activation code, gift card or similar code-based product, we may investigate whether the code was valid when supplied, whether it had previously been redeemed and whether it is compatible with the product description shown at the time of purchase.

For game currency or top-up products, we may review the applicable player ID, server, region, order status and fulfillment records to determine whether delivery was successfully completed.

If we confirm that the problem resulted from our product or fulfillment process, we may provide:

• A corrected or replacement digital product;
• Completion of the original fulfillment;
• Store credit where accepted by the customer and permitted by law;
• A partial refund where appropriate;
• A full refund where appropriate.

6. Incorrect Platform, Region or Product Selected by the Customer

Many digital products are restricted to particular games, platforms, countries, regions, currencies, servers or account types.

Customers are responsible for reviewing the product description and compatibility information before completing an order.

Unless required by applicable law, we generally cannot guarantee a refund after delivery where the customer:

• Purchased a key for the wrong game;
• Selected the wrong console or gaming platform;
• Purchased a code for an incompatible region;
• Selected the wrong denomination or gift card value;
• Purchased a product that cannot be used with their account;
• Failed to review clearly disclosed product requirements before purchase.

If the product has not yet been delivered or fulfilled, please contact us immediately because we may be able to cancel or modify the order before fulfillment begins.

7. Incorrect Player ID, Server or Account Information

Certain game currency, virtual item and top-up products require customer-supplied information such as a player ID, account ID, character ID, server, platform or region.

Customers are responsible for carefully checking this information before submitting the order.

If the information supplied by the customer is incorrect and the digital product has already been successfully credited or delivered to the specified destination, we may be unable to reverse the transaction or recover the digital value.

In such circumstances, a refund may not be available unless the applicable provider can successfully reverse the transaction or applicable law requires another outcome.

If you discover an error before fulfillment has been completed, contact us immediately. We will attempt to correct the information where reasonably possible, but changes cannot be guaranteed once fulfillment has begun.

8. Order Cancellation Before Fulfillment

If you wish to cancel an order, contact us as soon as possible after placing it.

An order may be eligible for cancellation when processing or fulfillment has not yet begun and the digital product has not been delivered, displayed, issued, activated, credited or otherwise made available.

Because many digital orders may be processed quickly or automatically, we cannot guarantee that a cancellation request can be completed before fulfillment occurs.

Once fulfillment has begun or digital content has been supplied, cancellation may no longer be possible except where required by applicable law or another provision of this Policy applies.

9. Duplicate Charges and Payment Errors

If you believe you were charged more than once for the same order, charged an incorrect amount or charged for an order that did not complete successfully, please contact us so that we can review the applicable transaction records.

Where a duplicate or incorrect charge is confirmed to have resulted from our checkout or payment-processing flow, we will take appropriate steps to correct the transaction or arrange a refund where applicable.

Some apparent duplicate charges may be temporary payment authorizations rather than completed transactions. Your bank or payment provider may determine how long a pending authorization remains visible.

10. How to Request a Refund or Replacement

To request assistance with an order, contact our customer support team at [email protected].

Please provide the following information where applicable:

• Your order number;
• The email address used for the purchase;
• The name of the affected digital product;
• A clear description of the problem;
• The relevant game, platform, region or server;
• The error message received, if any;
• Screenshots reasonably necessary to demonstrate the problem;
• Any other information reasonably required to investigate the order.

Please do not send passwords, CVV/CVC codes, one-time authentication codes, complete payment card numbers or other unnecessary sensitive credentials.

We may need to verify relevant delivery, redemption or transaction records before approving a replacement or refund.

11. Approved Refunds, Processing and Payment Disputes

When a monetary refund is approved, we will normally attempt to return the applicable amount through the original payment method used for the transaction unless another method is required by law or technically necessary.

After a refund is submitted, additional processing time may be required by your bank, card issuer, PayPal, digital wallet or other payment provider before the funds appear in your account.

Currency conversion differences, foreign exchange movements or payment-provider charges outside our control may affect the final amount displayed by your financial institution.

Payment Disputes and Chargebacks

If you believe there is a genuine problem with an order, we encourage you to contact our support team first so that we have an opportunity to investigate the transaction and provide an appropriate resolution.

Nothing in this Policy prevents a customer from exercising any lawful rights available through their bank, card issuer, payment provider or applicable consumer protection law. Consumers may have payment-dispute rights where an order was not provided or where a transaction was unauthorized. :contentReference[oaicite:1]{index=1}

12. Statutory Consumer Rights and Policy Updates

This Policy is intended to explain our standard commercial refund and cancellation practices. It does not exclude or restrict any consumer protection rights that cannot legally be waived.

Customers in certain jurisdictions may have additional rights concerning digital content, defective digital products, cancellations or refunds.

For customers protected by applicable European Union consumer rules, digital content supplied without a tangible medium may be subject to special withdrawal rules. In certain circumstances, the statutory withdrawal right may cease once digital performance begins where the consumer has expressly agreed to immediate performance and acknowledged the resulting loss of the withdrawal right. Mandatory consumer rights continue to apply where applicable. :contentReference[oaicite:2]{index=2}

We may update this Return & Refund Policy from time to time to reflect changes to our product catalog, digital fulfillment procedures, payment arrangements or applicable legal requirements.

The current version will be published on this page together with the applicable "Last Updated" date.