Shipping Policy

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered through QUARNESK, LLC. We currently provide worldwide shipping services, subject to destination availability, carrier coverage, local delivery restrictions, customs requirements, and checkout confirmation.

1. Order Processing Time

Orders are usually processed within 1–4 business days after payment has been successfully confirmed. Business days do not include weekends or public holidays. During peak seasons, promotional periods, or periods of high order volume, processing may take slightly longer.

2. Worldwide Shipping

We currently provide worldwide shipping services to supported destinations. Shipping availability may vary depending on the destination address, carrier coverage, local delivery conditions, customs requirements, and checkout availability. Some remote or restricted locations may not be eligible for standard delivery.

3. Standard Shipping Fee

The standard shipping fee for worldwide orders is €3.99. This standard shipping fee applies to eligible destinations available during checkout. We currently do not offer a free shipping threshold unless otherwise stated on the website or during checkout.

4. Standard Delivery Time

Standard shipping generally has an estimated delivery time of approximately 30 days after the order has been shipped. Actual delivery time may be shorter or longer depending on the destination address, shipping route, carrier service, customs clearance, local delivery conditions, public holidays, weather, and other circumstances affecting transportation.

5. Expedited Shipping

Expedited shipping may be available for certain destinations upon request or where offered during checkout. Expedited shipping fees are not fixed and may vary depending on the destination, package size, package weight, carrier service, and available delivery route. Customers who require expedited delivery should contact us at team@quarnesk.com for availability, estimated delivery time, and the applicable shipping fee before placing or finalizing the order.

6. Remote Area Delivery

Some remote areas, islands, rural locations, military addresses, or hard-to-reach destinations may require additional delivery time, additional carrier handling, or different shipping arrangements. In certain cases, additional shipping charges may apply depending on the carrier and destination. If you are unsure whether your address can be served normally, please contact us at team@quarnesk.com before placing your order.

7. Shipment Confirmation and Tracking

Once your order has been shipped, tracking information will be sent to the email address used at checkout when available. Tracking updates may take some time to appear after the carrier receives the package. You can also check delivery progress through Track Order.

8. Address Accuracy

Please make sure your shipping address, phone number, postal code, apartment number, and other delivery details are complete and accurate before placing your order. We are not responsible for delays, failed delivery, returned parcels, additional charges, or lost packages resulting from incorrect or incomplete information provided by the customer.

9. Customs Duties and Import Taxes

International shipments may be subject to customs duties, VAT, import taxes, brokerage fees, or other local charges imposed by the destination country, customs authority, or shipping carrier. These charges may be the customer’s responsibility unless applicable law requires otherwise. Customs clearance may also affect the actual delivery time.

10. Lost, Damaged, or Incorrect Packages

If your order arrives damaged, incorrect, defective, incomplete, or appears to be lost in transit, please contact us at team@quarnesk.com as soon as possible. For damaged, incorrect, defective, or incomplete items, please contact us within 48 hours of delivery and provide your order number, clear photos of the package and product, shipping label information, and any other relevant carrier details available.

11. Delivery Delays and Support

All delivery times are estimates and are not guaranteed. Delivery may be affected by customs inspections, weather conditions, carrier delays, local holidays, remote delivery routes, transportation disruptions, incorrect address details, or other circumstances beyond our reasonable control. If you need assistance with shipping, tracking, expedited delivery, or another delivery-related matter, please contact us at team@quarnesk.com.